What is Predilux?

Predilux is a premium Predictive dialer, offering much over the functionalities of a regular predictive dialer. With it you can manage all your Call Center projects remotely via a user-friendly and fully customizable web interface. Predilux is designed to adhere to your current Asterisk-based PBX system without the need of radical changes or adjustments. It is meant to fit right in a way that it would only boost the productivity for each of your Call Center agents.

What makes Predilux better than the rest?

You don't need to invest a fortune or waste too much time on implementation, training and all these cumbersome switch-to maneuvers to start using Predilux. Just import your existing valuable databases into the system and you will be able to use them for your future projects with Prediux. You will inevitably discover how helpful it could be for your Call Center productivity, how well arranged your projects will become, and ultimately, how the time-saving it delivers will increase your revenues . With each campaign Predilux gets smarter and the more you operate, the more you get for much less effort than you ever imagined. 

Predilux offers the following features to boost you business onto another level:

At General Predilux is a multi-mode dialer that offers:

•  Fully customisable web-based interface allowing remote access 

•  Easy and flexible importing of any database

•  Easy and flexible exporting of Predilux databases

•  Filtering to specify calling procedures, allowing managers to smoothen the work process

•  Neat reports in .CSV and .XLS format, easy to export with convenient templates

It grants you different levels of access and management for the different Users :

•  Manage Users and existing or new Usergroups  

•  Create accounts for everyone involved, namely: Administrators, Supervisors, Agents, with the option to create others with different access levels according to your needs

Predilux can display various statistics for the performance of your

•  Individual Agents – you can closely watch the performance of every Agent, while he/she can view him/herself his/her productivity status as well.

•  Whole projects or separate campaigns

You can take care of your Projects and Campaigns in the following manner:

•  Set Campaigns per time zones  

Use questionaries for campaigns

•  Answer storing in different formats  

•  Switching dialling modes during campaigns  

•  Report successful calls

•  Select list/range of numbers to be used

Use different Dialing modes for different situations:

•  DB mode to dial a number for every Agent available

•  Predictive mode to dial several numbers regardless of Agent availability

•  Progressive mode to dial several numbers for each Agent available