What is SLP?

Attractel's Service Line Platform (SLP) is a very flexible web-based solution, specifically useful for Service Providers, offering value-added services, or hotlines, such as

Those services are quite easily manageable with SLP . It provides great flexibility and managing capabilities. Once set, your system will flawlessly work to make the life of managers, superintendents and resellers much, much easier. It is all in there, via a user-friendly web interface, granting complete control over inbound calls and their routing and handling. Integrable with our Zoiper softphone and meant to work with Asterisk PBX, SLP is the perfect combination of flexibility, cost-effectiveness and the ultimate boost of your ROI (Return Of Investment).

How it works

You may choose to customize the way the incoming calls are being handled (welcoming message, IVR, priority of agents answering, etc.). SLP automates the whole process in which the incoming call reaches its final destination, i.e. the agent, according to your needs. It can take unlimited service lines (numbers), which can all be entered in an instant.

And after all is set up, with incoming calls you will be able to check various statistics , including performance of agents and services, individual and overall for certain periods (both defined and customized). Apart from that, SLP can easily calculate your revenues , again for different periods (a day, a month, a chosen period of time, etc). Administrators and resellers can view statistics of all information conceivable, including times and periods of incoming calls, (successful, effective, etc.), performance of agents, revenues, all for different and easy to specify time periods. You can choose to record calls to suit any purpose you might think of (training, customer requirements, etc.)

SLP uses a certain logic model, which could basically be described like this: everyone can control and view his share of the whole process. This means that an agent has rights and access limited to his tasks and performance; resellers have control over their agents and finally, administrators can monitor the whole process(es) and manage the entire system, indulging every little requirement the management staff might impose. This logic model can be customized to befit perfectly any environment.

SLP is already implemented in existing environment to serve the specific needs of Value-Added Service Providers. And this is what makes SLP so special: it is customizable in every possible way, made to fit right into your needs and boost your business in the best imaginable way.

DID's

•  Manage service numbers

Calls

•  IAX calls support

•  Manage service numbers  

•  Record calls  

•  Online status  

•  Real time listening to calls

•  Downloadable recorded calls

•  SIP calls support (coming soon)

•  SIP trunks (coming soon)

•  Hunt groups (coming soon)

Users

•  Administrator  

•  Resellers

•  Agents

Access

•  Remotely

•  Web browser interface

•  User-friendly

Real time statistics

•  Reseller  

•  Number  

•  Definable periods  

•  Destination

•  Agent  

•  Income  

•  Costs  

•  Status calls

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